Scene Magazine Media CIC takes its responsibilities under data protection legislation very seriously and respects the privacy of our customers. This Policy aims to clearly tell you how we use your personal data, how we ensure it is kept secure and your choices.
Scene Magazine Media CIC (or ‘we’, ‘our’ or ‘us’) has registered offices at The Ledward Centre, 14a Jubilee Street, BRIGHTON BN1 1GE
Scene Magazine Media CIC consists of the following products and complimentary services (‘Services’):
- www.scenemag.co.uk website
- Online Scene Magazine (ISSUU)
- Printed Scene Magazine (and in the future syndicated regional versions)
Scene Magazine Media CIC is not exempt from registration with the Information Commissioner’s Office (as a not for profit Community Interest Company we are exempt), but abides by the requirements of the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003, and following May 25th 2018, that of the General Data Protection Regulation (EU) 2016/ 679 (GDPR).
In order that your magazine will be delivered to you we will share your shipping address with the Printer who will be despatching directly to you, and they will not use or share your data either to communicate with you directly, or allow others to do so.
Please note that our website and publications may contain links to products and websites that are owned and operated by third parties. These products will have their own privacy policies which you should review if you choose to visit these products or websites. We are not responsible for the privacy practices of third parties.
Types of information we may collect about you
We collect only personal data consisting of your name, shipping address and email address, and these are only used to facilitate delivery of the printed magazine, and of a weekly email digest of website posts.
How we collect your personal data
We collect data when you purchase a subscription and when you engage with us and our email correspondence. Payments are processed by our payment processing partners Stripe, and you will provide them with information such as delivery address, billing address, card details, and collection and processing of your data is covered by their T&Cs and privacy policies
Specific details of the information we may collect:
Information you provide – in completing forms on our websites and applications, such as registering for an account, or carrying out a transaction, we will receive various pieces of personal data such as your name and other information such as your postal address, e-mail address, telephone number, your debit/credit card number and expiry date or bank account details etc to process your request. Only relevant information will be used by us, or those data processors (such as our payment processors) and Product Owners necessary to fulfil the service requested and potentially communicate with you on any concerns arising to the provision of the service in general.
Information about transactions – if you make any purchase from us, such as a print subscription, a digital magazine or a subscription box, we will record details of that transaction for book-keeping and performance analysis.
How we use your personal data and lawful bases for processing
We use your personal data for the following purposes:
To provide a service to you, for example to:
- To respond to your queries about our products and services.
- To fulfil your requests for our products and services.
- To send you service communications (for example, a welcome/registration email, forgotten password email, a receipt or availability notification related to your purchase(s), support correspondence or a notification regarding changes to your service).
- To keep records up to date and to ensure the provision of purchases you have made.
We rely on the lawful basis of performance of a contract for the above purposes.
We rely on our legitimate business interests for the following purposes:
- To determine the effectiveness of promotional campaigns and advertising.
- To keep records up to date and to ensure the provision of purchases you have made. To learn from and improve how customers interact with our Services to improve their experience over time.
- We may use your IP address to identify your location, for example to display prices in your local currency, to understand the number of visits from certain countries, and to block disruptive or abusive use of our Services.
- To enhance the security of our network and information systems.
- For reporting and audit purposes.
We have balanced our legitimate interests with those of our customers. If you would like further information or to object to us using your data for such purposes, please contact firstname.lastname@example.org.
In specific circumstances we rely on the lawful basis of consent (i.e. where you actively agree to a specific use of your personal data) and legal obligation (i.e. where we are legally obliged to hold your personal data or disclose it by law).
How do we keep your data safe and secure?
The security of your personal data is important to us. When you enter sensitive information for our payment processing partner Stripe such as a debit/credit card number We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and once we receive it. When you give your personal data to Scene Magazine Media CIC we will process that data in accordance with our responsibilities.
All credit and debit card information you provide is encrypted using the latest Secure Socket Layer (SSL) technology, ensuring your credit or debit card details are safe and secure. The Services also meet the requirements of the Payment Card Industry Data Security Standard (PCI) which was created to ensure organisations that process card payments prevent fraud. All personal data processed by Jellyfish is processed within the European Economic Area (“EEA”).
We will keep personal data only for as long as we need it to maintain our relationship with our contacts, provide them with the products, services or information they have requested, to inform our research into the preferences of our customers /clients, to comply with the law, and to ensure we do not communicate with individuals that have asked us not to. When we no longer need the information, we will dispose of it securely, using specialist companies to do this work for us if necessary. Further details can be found in our Retention Policy which is available on request.
Sharing information with others
Primarily we use your information within Scene Magazine Media CIC in order to provide you with the service or product you have selected.
We will only disclose your information to specific third parties in the following circumstances:
- To facilitate the service of a physical product, for example providing appropriate details to the Printer of the print magazine subscription
- We may use certain third party services to verify your identity in certain circumstances, such as that your postcode is valid for delivery, age for age restricted products and company checks.
- It may be necessary to share information with certain third parties, such as the ABC or BPA, for audit and accreditation purposes, to confirm that sales have taken place.
- If disclosure is required or permitted by law. We will always ensure that those requesting the information have the legal right to do so.
If another company should purchase any of our companies or assets, including our database, that company will have the right of possession of the personal data collected by us and will assume the rights and obligations formerly attributable to us.
Your rights and further information
Under data protection law you have a number of rights. To request any of these rights outlined below please contact email@example.com or write to us at Data Protection Officer, Scene Magazine Media CIC , The Ledward Centre, 14a Jubilee Street, BRIGHTON BN1 1GE
Access: You have the right to be provided with the information information we hold for you. This is known as a ‘Subject Access Request’.
Rectification: If the information we hold for you is incorrect or needs amending, please let us know and we will update our records.
Delete Data/Right to erasure and Account Closure – you can ask us to erase or delete all of your personal data and record with us. If at any time you would like to close and delete an account please contact info@scenemag,co,uk. Your personal data will be removed from our active user database and will be deleted assuming that you are current with all payment obligations, that Scene Magazine Media CIC does not believe it reasonably necessary to keep such information for any pending legal action, and that we are under no other legal obligation to retain such information. Please be aware that any unfulfilled subscriptions may be cancelled without refund, you will have to re-register in order to use the respective Service again, and any existing purchases will be forfeited. It is your responsibility to request a refund from Scene Magazine Media CIC
If contacting us does not resolve your complaint, contact the Information Commissioner’s Office who can be contacted if you have concerns about our practices and do not feel we are able to satisfactorily answer your concerns.
Last updated: 3rd December 2021