British Airways investigates, theft of customer data from its website, ba.com and the airline’s mobile app.
PERSONAL and financial details of 380,000 customers making bookings on ba.com and the airline’s app were compromised from 22:58 BST on August 21 2018 until 21:45 BST on September 5 2018 inclusive. Data stolen included customers home addresses, credit card details and contact details, but did not include travel or passport details.
It took British Airways almost 16 days to detect the hack on their systems. Management say the breach has been resolved, their website is now working normally and they are communicating with affected customers.
Any customers who believe they may have been affected by this incident are advised to contact their banks or credit card providers and follow their recommended advice.
Police and the National Crime Agency have been notified of the breach by British Airways.
Alex Cruz, British Airways’ Chairman and Chief Executive said: “We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.”
British Airways maintain this is the first data breach they have ever suffered since ba.com was created twenty years ago.