General News

British Airways report data breach to police

Besi Besemar September 7, 2018

British Airways investigates, theft of customer data from its website,Ā ba.comĀ and the airlineā€™s mobile app.

Alex Cruz

PERSONAL and financial details of 380,000 customers making bookings onĀ ba.comĀ and the airlineā€™s app were compromised from 22:58 BST on August 21 2018 until 21:45 BST on September 5 2018 inclusive. Data stolen included customers home addresses, credit card details and contact details, butĀ did not include travel or passport details.

It took British Airways almost 16 days to detect the hack on their systems. Management say the breach has been resolved, their website is now working normally and they areĀ communicating with affected customers.

Any customers who believe they may have been affected by this incident are advised to contact their banks or credit card providers and follow their recommended advice.

PoliceĀ and the National Crime Agency have been notified of the breach by British Airways.

Alex Cruz, British Airwaysā€™ Chairman and Chief Executive said: ā€œWe are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customersā€™ data very seriously.”

British Airways maintain this is the first data breach they have ever suffered since was created twenty years ago.