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New Look for Switchboard

Brighton and Hove LGBT Switchboard launch their new brand and logo this month to give clarity to how they support local LGBT+ people.

Brighton and Hove LGBT Switchboard is the city’s longest established LGBT+ organisation providing a listening ear to LGBT+ people in Brighton and Hove since 1975.

CEO Daniel Cheesman, said; “Last summer we engaged with the local LGBTQ communities through the ‘Your Switchboard needs you campaign’. It was clear that whilst people were aware of the long, 43 year, history of Switchboard, there was sense of not being sure of what we offer, other than the helpline.

Daniel Cheesman
Daniel Cheesman

“We have listened to this feedback and our new logo and brand aim to highlight all Switchboard projects under our new tag line ‘connecting you to LGBTQ support. We want to tell people that Switchboard is a charity for LGBTQ people looking for a sense of community, support or information. We support them directly through specially developed services, or link them to other organisations.”

One of the considerations of Switchboard was whether or not they should change their name.

Daniel continued; “We thought long and hard about changing the name. One of our challenges with the ‘Switchboard’ name is that some people only associate this with the helpline. We are very proud of the 43 years of service that the charity has provided to the community and the trust that comes along with this legacy and as such felt it was important to keep our name. Instead we are confident that our website, communications and logo will help us tell our story and communicate our offer in a more coherent and relevant way.”

Switchboard is rolling out their new logo and brand over the coming weeks in the lead up to the summer and the various outreach events including Pride and Trans Pride.

Daniel added; “We have worked with a volunteer on devising the new brand and logo. We didn’t want to spend money on paying someone to do this at a time when charity funds are increasingly needed to finance our front line services.

“Connecting people to LGBTQ support is what we do, whether this is through our general or trans survivors helpline or one of our LGBTQ specific projects including the Health and Inclusion Project, Older LGBTQ Project, LGBTQ Disability Project and the Rainbow Cafe for those living with dementia. We are clearer about communicating what we do and how it supports and aligns with other organisations in the City.”

For more information about Switchboard, click here: www.switchboard.org.uk

LGBT+ people in Sussex and cancer

Macmillan Cancer Support and Brighton & Hove LGBT Switchboard publish the findings from recent research, about the experiences and needs of LGBT+ people in Sussex who are affected by cancer.

IT PROVIDES an insight into how LGBT+ people affected by cancer in Sussex can be best supported and areas where patient experience can be improved. The report is based on findings from a small online survey, several in-depth interviews and two small focus groups with LGBT+ people affected by cancer and healthcare professionals.

Issues raised by participants included a lack of LGBT+ specific information and support; LGBT+ people being afraid to disclose their sexual orientation or trans status because of fears about homo-/bi-/transphobia; lesbian women being told they do not need cervical screening; and transgender people not receiving adequate information about the need for cervical and prostate screening.

Research participant Jackie Hutchinson, said: “This research into the experiences of LGBT+ people affected by cancer is an important piece of work. Attending the consultation has already improved my experience of accessing healthcare for cancer as a bisexual person, because it gave me a chance to review things, share information and gain perspective. Monitoring of LGBT+ people is an important step to improve our experiences of service provision and reducing inequalities in healthcare.”

Recommendations in the report include providing LGBT+ awareness training for all cancer healthcare professionals; develop LGBT+ specific cancer information resources; and develop LGBT+ specific peer support groups for those affected by cancer.

Valentine Mulholland, another participant, said: “A cancer diagnosis is already devastating and touches on every part of your life. Providing the support cancer patients need means recognising who they are, including their sexual and/or gender identity and who their significant others are. Whilst the NHS services in Brighton were amazing, I did encounter some issues with a national charity and a hospital outside Brighton that were unhelpful at a time when the last thing you need to do is fight to be recognised. I participated in this research to shine a light on why all cancer healthcare services and providers need to be inclusive of LBGT+ people.”

Daniel Cheesman
Daniel Cheesman

Daniel Cheesman, CEO of Switchboard, said: “This is an important piece of research and one that highlights the barriers that LGBT+ people face receiving and experiencing care. Whilst there is so much good work happening with regards to equality, it is disappointing to learn that many people still face significant prejudices and at times when they are most vulnerable. Wrong assumptions are often made about a patient’s sexuality or gender identity and this is very damaging. It is encouraging Macmillan are so open to improving the patient experience for LGBT+ people and we welcome the opportunity to work with them through our successful improving health project.”

Richard Longrigg, Partnership Quality Lead– South East, added: “We’ve gained valuable insight from this work, about the experiences of LGBT+ people living with and affected by cancer. It’s shown what areas to consider to further improve patient experience; and where support and information is required to enable professionals to feel confident identifying specific areas of support relating to a patient, carer or family members LGBT+ identity. We would like to thank all of the participants, both LGBT+ community members and professionals, who volunteered their time to share their personal experiences to help us better understand the needs of LGBT+ people living with and affected by cancer.”

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