General News

Rail delay compensation improved

Sarah Green October 14, 2016


Government announces improved compensation scheme for rail delays.


The Delay Repay 15 will be introduced within months on Govia Thameslink Railway services, including Southern, and then rolled out across the country.

Passengers will be able to claim 25 per cent of the cost of the single fare for delays between 15 and 29 minutes. The existing thresholds will apply for delays from 30 minutes.

Delay Repay 15 is a major improvement for passengers and the Government is working with train companies to make it as easy as possible for passengers to claim their rightful compensation.

Simon Kirby MP

Simon Kirby MP for Brighton Kemptown & Peacehaven has welcomed the Government’s proposals.

He said: “I recognise that, above all else, passengers want a reliable train service, but when things do go wrong it is vital that they are compensated fairly.”