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Minister promises quicker refunds for train delays

Sarah Green August 19, 2015

Rail Minister, announces refunds owed to passengers when services are delayed or cancelled will in future be automatically repaid electronically.

Claire Perry MP
Claire Perry MP

Currently, customers are entitled to a refund if a train is subject to an extended delay or cancellation. However, passengers must fill in a form to request their money back, with refunds often taking weeks to arrive.

Under new rules passengers will receive automatic compensation for delayed journeys and compensation will start to be paid in cash for the first time this summer, instead of in rail vouchers.

Simon Kirby, MP for Brighton Kemptown and Peacehaven has welcomed the Minister’s announcement.

 

Simon Kirby MP
Simon Kirby MP

He said; “I am very pleased at the Minister’s announcement. While passengers have technically been entitled to refunds for years, the process of applying for one is so convoluted it understandably puts most people off bothering.

“This is a very welcome change to the rules which will mean that commuters are not short-changed by poor services and by cancellations beyond their control when they have already paid for their tickets.

“I have been pressing for a long time for rail service improvements such as this and have held a number of meetings with the Rail Minister to raise issues of concern to constituents, and this is something I will continue to do.”

 

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