Healthwatch in Sussex launch new survey on Patient Transport Services

September 2, 2020

Healthwatch in Sussex has launched a new survey on Patient Transport Services with your ideas helping to inform the commissioning of a future service.

Tell Healthwatch about your experiences of applying for, or using the current service, and ideas for how it can be improved in the future.

The survey, which takes about 10 minutes to complete, is open till Sunday, September 20 and those who take part are entered into a prize draw to win one of five £25 gift vouchers.

Healthwatch in Sussex said: ‘One of the most basic issues people face is travelling to and from health appointments. These services are a lifeline and help those most in need. Evidence suggests that services do not always work well, making this a distressing experience for patients. A much-needed national review of PTS has been announced by NHS England and a key aspect of this is how to improve commissioning of services.

‘Locally, from 2022 a new provider will be awarded a minimum five-year contract worth around £20 million to run this service for Sussex and Surrey eligible residents. This time around, the commissioning process and transition arrangements between the existing and the provider who is awarded the new contract must deliver real and immediate improvements.

‘Healthwatch in Sussex welcome the CCG’s engagement with us on this important work and we will work closely with them to deliver a successful new contract.’

You are also encouraged to share your individual stories with us by emailing

To take the survey CLICK HERE or visit the Healthwatch website.