In The South

1 in 4 travellers dissatisfied with Southern Railway

Sarah Green July 8, 2015

Simon Kirby, MP for Brighton Kemptown, attends Parliamentary debate today with other Southern MPs and Rail Minister Claire Perry to discuss the performance of Southern Railway.

Simon Kirby MP for Brighton Kemptown & Peacehaven
Simon Kirby MP for Brighton Kemptown & Peacehaven

The debate was organised by Nick Herbert, MP for Arundel and South Downs, who said that according to Transport Focus, which conducts an authoritative survey of passenger satisfaction, more than one in four passengers travelling on Southern are dissatisfied with its performance.

Nick Herbert MP
Nick Herbert MP

Mr Herbert said: “That makes Southern officially the worst franchise in England. It has the lowest satisfaction rate of any franchise.”

Disruption on the Brighton Main Line is a regular occurrence, which has been highlighted by the revelation that the 7:29 morning service was late every single day of last year.

As well as reliability, MPs spoke in the debate of complaints about lack of cleanliness, toilets that are disgusting or out of service, availability of staff at the stations as well as improvements needed for compensation arrangements.

Mr Kirby, said: “I have been contacted by many constituents who have concerns with Southern. As a regular commuter myself, I understand the frustrations that many commuters feel with the service.

“Listening to other MPs in the debate, it is clear that the situation is the same in other constituencies.

“People living in Brighton Kemptown and Peacehaven who commute every day would like to see a dramatic improvement to the reliability of their train service.”