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Switchboard announce consultation findings on the organisation

By James Ledward
Nov 13, 2011 - 10:51:30 AM
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Brighton and Hove LGBT Switchboard recently carried out a consultation exercise to find out what service users and partners, as well as their key stakeholders, think about the services they provide. 

The consultation was wide ranging and involved their funders, people who have used their services, their volunteers and other LGBT organisations in Brighton and Hove. 

Switchboard say the responses have shown that people value the services they provide and think well of us them an organisation.

They also highlighted the things they need to improve on.

The key areas for development include:

•    Ensuring that they stay connected and engaged with the community
•    Building their capacity and staffing levels to ensure volunteers are well managed and supported
•    Providing more services to more people that are better value for money
•    Making some operational changes to the help-line to ensure that it is more effective and that people who need the support are always able to access it in a range of different ways
•    Providing more counselling and counselling related services such as groups, couple counselling and family therapy

Switchboard’s claim their capacity to implement the above is currently under-resourced. With this in mind Switchboard is currently exploring its options for the future and this process is being supported by Impetus – a local charity who provide infrastructure support to vulnerable community and voluntary organisations.

Mark Elsworth, lead trustee, said:
"The results of the consultation are interesting and give us, as an organisation, much to work on.  We will be discussing the outcomes of the consultation with our volunteers to see how we can work better with them to make the services we supply appropriate for the community as a whole.  This is an exciting and challenging time for Switchboard and we want to make sure that we move in the right direction; we need to consider the outcomes from the consultation carefully and look at how we can apply what we learn from this.  We will keep everyone updated on the progress that we make."



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